Refund policy

Due to the nature of our products (offering non-tangible digital products) we DO NOT offer refunds once the product is sent and downloaded because it is not possible to β€œreturn” the product and ensure that the product is no longer used.

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We reserve the right to refuse any refund requests.

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We DO NOT refund for compatibility problems. If you have for example Ableton live 9 instead of 10. It is your responsibility to know your software. We are not responsible for products that does not function properly if your system doesn`t meet the product's requirements. All our products are tested and guaranteed to work.

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We provide examples of the products you are purchasing. You are responsible for ordering the correct product. We cannot exchange your products if you bought the wrong one

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However, we want you to be 100% satisfied with your purchase. If you are having issues with the files, if you need technical support or did not receive your purchase, please email us hotgroovesamples@gmail.com to resolve the problem!

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You do not have the right to cancel an order once the Product has been downloaded. There isn't refund for downloadable products.

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We cannot refund you any monies where you have accessed the sounds.